Revised 03/31/08
Employee & Guest Travel Guide
Page 1 of 3
About This Site:
Welcome to the online travel guide for Delta employees and Family & Friends guests. Information on this site is for Delta employees, retirees, their pass riders and their Family & Friends guests. This site tells you what to do Before Arriving at the Airport, and covers proper attire in What to Wear as well as special travel requirements in Travel Etiquette. Be sure to review Delta's baggage limits in our section on Baggage. Learn how to Check-In using self-service kiosks, Delta's preferred channel, and other methods. At the Gate tells you what you need to know about the boarding process. This site contains commonly used company jargon that we've made easy to decipher in Terms to Know. Finally, Passes and Family & Friends Certificate Travel wraps up the travel policy.
We hope the travel guide is informative and makes your trip more enjoyable. Using the Employee & Guests Travel Guide also helps our on-duty employees' manage the operation successfully.
Before Arriving at the Airport
Create a meal listing for your desired flight prior to arriving at the airport using method A or B. as appropriate.
A) TravelNet
. Available to employees by logging in with your Delta Passport.. TravelNet lets you e-mail flight listings to family and friends. In addition. the followinginformation is available:.Positive Space. Airport Standby List.Company Business . NRSA List.Trip Planner . Removal List.Seat Availability . Flight Paging.Flight Listing/Cancelling . Flight Day Allotments.Fare Calculator . Remaining Flight Days.Flight Information . Pass Charges CurrentB) TravelLine - Voice Response Unit or VRU phone line
. The TravelLine VRU is available 24hours, 7 days a week by calling outside Atlanta:1-800-325-7123 or, in Atlanta: 404-715-4989.. Available to all pass riders and Family & Friends guests to perform a number offunctions by phone:. Check Pass Allotment . Cancel Meal Listing. Check Flight Availability. Obtain a Yield Fare Quote. Meal list for a flight.Employee's nine digit PPR and date of employment are necessary to use the TravelLine VRU.(Employee's pass riders will need to know this information as well.)_______________________________________________________________________________________________________
On this page are the following guides:
"Before arriving at the airport"
"What to Wear"
"Travel Etiquette"
P.S. Our :triends on the Crown Room Club team are helping to make your nonrev travel more relaxing by opening up
memberships to Delta and Delta Technology employees and retirees (at regular membership prices). You can read more about that
exciting news on DeltaNet soon!
NOTE: The information about the Crown Room presented here supercedes older information contained below under "CROWN ROOM CLUB".
~~~~~~~~~
Annual Rates
Member and Spouse/Member Only Domestic Partner Fee/Spouse OnlyFee/Award Code Award CodeAll LevelsNew General Member$450.00 $600.00$150.00 oror or80,000/ZCR0100,000/ZCR920,000ZS01General Member Renew $400.00* $550.00*oror 70,000/ZCR1*90,000/ZCR2*Silver Medallion $350.00 $500.00 or or 60,000/ZCR3 80,000/ZCR4Gold Medallion $300.00 $450.00or or 50,000/ZCR5 70,000/ZCR6Platinum Medallion $250.00**$400.00or or 40,000/ZCR7 60,000ZCR8* If renewed within six months of the Crown Room expiration date.____________________________________________________________________________________________________________
Internal Memorandum
Date: April 13, 2007
To: All Delta Employees
From: Mike Campbell, Executive Vice President – Human Resources & Labor Relations
Subject: Mike Memo: Relaxed Dress Code & Crown Room Membership Opportunity
“Win Together” is a critical component of our Transformation Plan, and open, direct communication is essential to winning together and making Delta a great place to work. Over the past several months, your HR team has been soliciting your input on a variety of topics, including our dress code for Nonrevenue and Reduced-Rate Travel.
We’re listening to Delta people and making changes to fit our people and our business. I’m pleased to announce the first of these changes – a new, relaxed dress code that aligns nonrev traveler dress with our revenue passengers. They don’t base their travel attire on a formal dress code. It just makes sense to give our people that same flexibility. The change adds more comfort to your travel and simplifies things for frontline personnel. It eliminates the role of dress code compliance from their duties, giving them more time to focus on our customers.
This change is effective on Sunday, April 15. The standard, which applies to all classes of service, is based on respect – for our customers and for you. We have the most professional men and women in the industry. We trust your judgment every day, and we know that you will always project a positive image to our customers, whether on the job or as a nonrev.
Simply said, if it’s appropriate for a revenue passenger to wear, a nonrevenue passenger can wear it too. As an example, feel free to wear your favorite jeans and most casual shoes. They are now okay for first/business class as well as coach. This new relaxed dress code applies to travel on Delta mainline, Comair, and Delta Connections carrier flights. However, if you plan to travel in the jump seat, and you are not wearing your uniform, please refer to your departmental requirements.
This more relaxed and casual approach to this nonrev travel policy is only the beginning. Post-emergence, you can look forward to many positive changes that will come from a comprehensive review of all of our policies. We’ll be inviting a cross-divisional employee team to help us make sure that our policies reflect the new Delta and the great place to work that we are building together.
Mike
P.S. Our friends on the Crown Room Club team are helping to make your nonrev travel more relaxing by opening up memberships to Delta and Delta Technology employees and retirees (at regular membership prices). You can read more about that exciting news on DeltaNet soon!
--------------------------------------------------------------------------------
Relaxed dress code allows you to travel in comfort
April 13, 2007
Jeans in first class? Okay! Flip flops in coach? No problem. Chill out in the Crown Room Club? Absolutely!
Beginning Sunday, you really can sit back, relax, and enjoy your flight. Our Nonrev and Reduced-Rate Travel Dress Code now gives you and your pass riders the same flexibility as other passengers when deciding what to wear on your nonrev flights. And Global Product Development is announcing that nonrevs now can purchase annual Crown Room Club memberships and visit the clubs when traveling.
“We’re listening to Delta people and making changes to fit our people and our business,” said Mike Campbell, e.v.p.-Human Resources and Labor Relations. “Our passengers don’t base their travel attire on a formal dress code. It just makes sense to give our people that same flexibility.”
The standard, which applies to all classes of service, is based on respect – for our customers and for you, Mike said.
“We have the most professional men and women in the industry,” he said. “We trust their judgment every day.” The change also simplifies things for frontline personnel. It eliminates the role of dress code compliance from their duties and gives them more time to focus on our customers.
This means that travelers’ overall appearance should be well-groomed, neat, clean, safe and respectful. Simply said, if the attire is appropriate for a revenue passenger, then a nonrevenue passenger could wear it too. This new relaxed dress code applies to travel on Delta mainline, Comair, and Delta Connection carrier flights. However, if you plan to travel in the jump seat, and you are not wearing your uniform, please refer to departmental requirements.
“This more relaxed and casual approach to this nonrev travel policy is only the beginning,” said Mike. “Post-emergence, you can look forward to many positive changes that will come from a comprehensive review of all of our policies. We’ll be inviting a cross-divisional employee team to help us make sure that our policies reflect the new Delta and the great place to work that we are building together.”
Another new and relaxing choice formerly reserved only for customers is Crown Room Club memberships. The clubs are offering one-year memberships to Delta and Delta Technology employees and retirees on a trial basis. From Sunday through May 15, you can purchase a membership at the customer rates. The general individual membership is $400 (plus the $50 initiation fee), but there are variations in price depending on SkyMiles Medallion status. The current offer is limited to 5,000 memberships. This number may be expanded in the future. The application process also mirrors the customer process. Simply go to delta.com\crownroom and select Purchase Membership. Use promotional code EMPLOYEECR.
"We are pleased to offer Crown Room Club memberships to Delta employees and retirees for the first time," said Joan Vincenz, managing director of Global Product Development. "This is a great opportunity to personally experience one of Delta's premier customer amenities."
--------------------------------------------------------------------------------
Nonrev & Reduced Rate/Pass Travel Dress Code - Eff.April 15, 2007
The Nonrev Travel dress code gives you and your pass riders the same flexibility as other passengers when deciding what to wear on your nonrev flights. The standard, which applies to all classes of service, is based on respect – for our customers and for you. Delta trusts your good judgment and knows that you will always be good and gracious hosts to our customers, whether on the job or on a nonrev trip. This means that travelers’ overall appearance should be well-groomed, neat, clean, safe and respectful, from head to toe.
In addition, allowing nonrev and pass riders to adopt the more casual dress being worn by our customers simplifies the process for our airport personnel. It prevents dress code-related confrontations at the gate which often occur in front of revenue passengers.
The basic rule is that nonrevenue or reduced-rate pass riders will not be denied boarding because of their overall appearance unless the agent would deny boarding to a revenue passenger under the same circumstances. Please note, however, that those who abuse this dress code flexibility are subject to disciplinary action. It’s your responsibility to ensure that your buddy pass riders and Family & Friends guests are aware of our standards.
Nonrevenue and Reduced-Rate Travel Guidelines
The travelers’ overall appearance should be well-groomed, neat, clean, safe and respectful, from head to toe. Simply said, if the attire is appropriate for a revenue passenger to wear, then a nonrevenue passenger can wear the same attire.
Appropriate (all classes of travel) Not appropriate (all classes of travel)
Overall appearance should be well-groomed, neat, clean, safe and respectful, from head to toe.
Clothing should be respectful of fellow passengers.
Footwear – shoes are required unless the pass rider is not able to wear footwear due to a disability or physical condition.
Passenger that is (or appears to be) intoxicated
Passenger whose dress violates public decency laws and or community standards (examples include clothing that is sheer or inappropriately revealing or is designated as sleepwear, underwear, or swim attire)
Bare feet
Underwear worn as an outer garment
Clothing that is excessively dirty, stained or torn
Clothing that is vulgar, offensive or suggestive
Examples
A few examples of attire or styles previously not allowed which are now permitted include:
Shorts
T-shirts
Jeans (in first class)
Flip flops
Ball caps
Tank tops
Tattoos
Body piercing
Extreme hairstyles
Applicability / Eligibility
These guidelines apply for:
Delta mainline and Delta Technology employees and retirees
U.S. and international
Buddy pass riders and Family & Friends guests
All classes of service – coach/economy, first/business
Delta Connections Carriers:
ASA
Chautauqua
Comair
ExpressJet
Mesa/Freedom
Shuttle America
Skywest
Exceptions
Jump seat: those who are eligible to use the jump seat should continue to dress business casual if not in uniform.
Business travel: employees traveling positive space on company business should continue to follow the normal business casual attire requirement of conservative attire that projects a business-like appearance. Specifics are located in HRPM 1000.
Interline: please adhere to the dress guidelines of the carrier.
Delta Employee Uniforms
Deadheading Crew Members and Mechanics: Deadheading crew members (crew members on their paid rotation) and mechanics may wear their uniforms, including uniform shorts for mechanics, and travel in any cabin.
Employees Commuting To/From Work and Pleasure Travel: Employees traveling as nonrevenue passengers, including commuting to/from work, may wear their work uniforms.
Special Note: Employees traveling in their work uniforms may NOT order and/or drink alcoholic beverages on board.
--------------------------------------------------------------------------------
Nonrevenue and Reduced-Rate Travel Dress Code FAQs
Effective April 15, 2007
Q1 Why did Delta relax the nonrevenue dress code policy?
A1 The updated policy is more user-friendly for both nonrevenue travelers and frontline employees. The old nonrev dress code was difficult to interpret and often required frontline people to divert their attention from revenue passengers. Simplifying the policy will prevent dress code-related confrontations at the gate which often occur in the presence of revenue passengers.
Q2 When is the new relaxed dress code effective?
A2 Effective on Sunday, April 15, 2007.
Q3 Can pass riders be denied boarding due to their personal appearance and attire?
A3 Pass riders follow the same appearance requirements for nonrevenue and revenue passengers. Agents would deny boarding to pass riders for appearance reasons only if they would deny boarding for a revenue passenger in the same circumstance. We must be respectful of our revenue passengers and our dress should not interfere or offend them in any way.
Q4 What should I wear when traveling on company business? Does the nonrev dress code apply?
A4 Employees traveling positive space on company business should continue to follow the normal business casual attire guidelines which require conservative attire that projects a businesslike appearance. Check HRPM 1000 for specifics.
Q5 Can I take advantage of the relaxed dress code while utilizing the jump seat?
A5 No, we will maintain business casual or approved uniform attire when utilizing the jump seat. While we believe it is appropriate to mirror our passengers when riding non-revenue, when traveling on the jump seat it is important we present a professional and business-like image.
Q6 Will the new relaxed dress code apply to Delta Connections flights?
A6 Yes. Comair and the DCI carriers will also follow the relaxed guidelines.
Q7 Will the new relaxed dress code apply to Other Airlines (OAL)?
A7 No, always check with the operating carrier for information on its dress code policy. When in doubt, it is best to play it safe with business casual dress.
Q8 Will the new relaxed dress code apply to SkyTeam and code share travel?
A8 No, always check with the operating carrier for information on its dress code policy. When in doubt, it is best to play it safe with business casual dress. (SkyTeam includes Aeroflot, Aeromexico, Air France, Alitalia, Continental, CSA Czech Airlines, KLM, Korean Air, and Northwest. Codeshare partners include Air Jamaica, Alaska Airlines, Avianca, China Airlines, South African Airways, China Southern, El-Al Israel, Nationwide Airlines, and Royal Air Maroc.)
Q9 Can I visit the Crown Room dressed in the new relaxed dress code guidelines?
Q9 Yes, but please remember that the Crown Room House Rules that attire must be in keeping with good taste and a dignified atmosphere.
What to Wear
